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FAQ

When do items ship?

Items ship the next business day, Monday-Friday via First Class domestically and First Class Mail International internationally.

Do you offer additional shipping methods?

We are happy to offer faster shipping methods for a fee but First Class is the only free shipping method.

Do you have size charts listed?

Petit Ami runs as follows:

Preemie: 5-9 pounds, Newborn: up to 11 pounds (22 inches)

3-9 Months: 10-16 pounds, 12-24 Months 16-27 pounds, 2T-4T: 27-38 pounds

Do you have size charts for reborn dolls?

15-17" dolls fit preemie, 18-20" dolls fit newborn

What is your return policy?

Returns sent back in the same condition they were received will be issued store credit. Please contact us within 2 weeks of purchase to initiate a return. If a mistake is made on our part, we will make every effort to correct the problem. All sales are final on special occasion wear, christening and clearance items.

Do you take special orders?

We are happy to order items specifically for our customers. Please contact us if you would like to place a special order.

An item is sold out, will it be restocked?

We carry many of our items year round. If an item is out of stock and you would like to pre-order or be put on the waiting list for when it arrives, please send us a message.